Customer satisfaction benchmarking initiated by RTA

Roads and Transport Authority has installed systems of measuring customer satisfaction at the Customer Satisfaction Center situated to licensing department at the main office , Deira, in coordination with the Customer Service Centers Department and Licensing Department.

The most important objective is to benchmark the overall extent of customer satisfaction along with the services which are being rendered by the RTA to the public. Their are five questions to be answered and each of the five questions are here to easures customer satisfaction through providing four categories; fully satisfied, satisfied, unsatisfied, or never satisfied at all.

The department is here to compile weekly reports to identify the performance of each employee separately, so as to step-up the mechanism of delivering services, in cooperation with RTA's licensing department .